CLIENTS

Privacy Policy

Coastal Mind & Body respects your privacy and is committed to protecting the information you share through this website. Information submitted through contact forms, scheduling requests, or email may include your name, phone number, email address, and information you choose to provide. This website may use standard website analytics or cookies to improve website performance and user experience. Submitting information through this website does not establish a therapeutic relationship. Please do not submit sensitive or urgent clinical information through website forms or email. Information shared through secure client portals or HIPAA-compliant platforms is protected separately through those systems. If you have questions about this privacy policy, please contact Coastal Mind & Body directly.

Training

Refund for Educaiton

Coastal Empire Continuing Education Institute Participant Policies and Procedures Effective Date: August 2026 Coastal Empire Continuing Education Institute is committed to providing professional, accessible, and high-quality continuing education programs. The following policies apply to participants registering for continuing education programs offered by Coastal Empire Continuing Education Institute, including live and self-paced/home study programs. 1. Participant Complaints and Grievances Coastal Empire Continuing Education Institute is committed to addressing participant concerns in a timely and professional manner. Participants or prospective participants who have a concern, complaint, or grievance regarding a continuing education program, registration, course access, program content, certificate of completion, instructor, accommodation request, or other aspect of the continuing education program may submit the concern by email to heidi@heidhilllcsw.com. The complaint should include the participant's name, the name of the continuing education program, a description of the concern, and any information that may assist in reviewing the matter. Coastal Empire Continuing Education Institute will acknowledge receipt of the complaint and review the matter. A written response will normally be provided within 10 business days of receiving the complaint. When additional information or investigation is required, the participant will be informed of the anticipated timeframe for resolution. Although a specific outcome cannot be guaranteed, all complaints will be reviewed fairly and in good faith. Documentation related to formal complaints and their resolution will be maintained in accordance with applicable continuing education recordkeeping requirements. 2. Program Fees All program fees will be clearly disclosed to participants before registration and payment. Participants will not be charged undisclosed fees for continuing education credit or certificates of completion. Any optional charges, when applicable, will be clearly identified before purchase. 3. Refund and Participant Cancellation Policy For live continuing education programs, participants may request cancellation and a refund by contacting Coastal Empire Continuing Education Institute at heidi@heidihilllcsw.com at least 48 hours before the scheduled program. Cancellations received within 48 hours of a live program or participant no-shows are generally nonrefundable. Coastal Empire Continuing Education Institute may consider exceptional circumstances on an individual basis. For self-paced/home study programs, participants may request a refund within 7 days of purchase provided that the participant has not substantially completed the course and a certificate of completion has not been issued. Once a self-paced course has been substantially completed or a certificate of completion has been issued, the course is nonrefundable. Technical problems that prevent a participant from accessing or completing a self-paced program should be reported to heidi@heidihilllcsw.com. Coastal Empire Continuing Education Institute will make reasonable efforts to resolve verified technical access problems before determining whether a refund is appropriate. 4. Provider Cancellation or Program Changes Coastal Empire Continuing Education Institute reserves the right to cancel or reschedule a continuing education program when necessary. If Coastal Empire Continuing Education Institute cancels a live program and does not offer an acceptable alternative date, registered participants will receive a refund of the program registration fee. Participants will be notified as soon as reasonably possible of significant program changes or cancellations. Coastal Empire Continuing Education Institute is not responsible for incidental expenses incurred by participants in connection with a program cancellation. 5. Accessibility and Accommodation Coastal Empire Continuing Education Institute seeks to provide continuing education programming that is accessible to participants with disabilities and complies with applicable requirements of the Americans with Disabilities Act and other applicable laws. Participants who require a reasonable accommodation to access or participate in a continuing education program should contact heidi@heidihilllcsw.com. Whenever possible, accommodation requests should be submitted before the program or sufficiently in advance to allow time to evaluate and arrange the requested accommodation. Coastal Empire Continuing Education Institute will work with participants in good faith to provide reasonable accommodations that allow meaningful access to its continuing education programs. Participants experiencing an accessibility problem with a self-paced course should contact Coastal Empire Continuing Education Institute so that the issue can be addressed. 6. Nondiscrimination Coastal Empire Continuing Education Institute provides continuing education programs without unlawful discrimination. Participants will not be denied access to continuing education programming on the basis of a legally protected characteristic. Coastal Empire Continuing Education Institute is committed to maintaining a professional learning environment that respects the dignity of participants, instructors, and others involved in its continuing education programs. 7. Confidentiality and Security of Participant Information Coastal Empire Continuing Education Institute will maintain the confidentiality and security of participant information collected in connection with continuing education programs. Participant information may include names, contact information, registration information, payment information, course progress, assessment results, evaluations, and continuing education completion records. Participant information will be used only as reasonably necessary to administer continuing education programs, process registration and payment, provide course access, verify program completion, issue certificates, maintain required continuing education records, respond to participant requests, and comply with applicable legal or regulatory requirements. Reasonable administrative and technological safeguards will be used to protect participant information. Coastal Empire Continuing Education Institute will not publicly disclose participant course records, assessment results, or other personally identifiable continuing education information except with authorization or when disclosure is required by law or applicable regulatory requirements. If recorded educational material includes individuals other than the instructor, Coastal Empire Continuing Education Institute will ensure that participants are not identifiable by name, image, voice, or other identifying information unless appropriate authorization has been obtained. Contact Questions regarding these policies, accommodation requests, refund requests, or participant complaints may be directed to: Coastal Empire Continuing Education Institute Email: heidi@heidihilllcsw.com Website: heidihilllcsw.com